Windows hello setup not working. Nov 4, 2019 · Hi Prateek.

Windows hello setup not working At this point, you can re-enroll your Windows Hello. Support Home ; Products . Now it just says "Windows Hello isn't available on this device. To resolve this: 1. ; Confirm your Microsoft account password. As for your problem, you can try the following steps to see if they can solve your problem: Please try to delete all the previously set PINs in the Settings > Account > Sign-in Options > PIN, and then check the situation according to the Mar 13, 2022 · My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. The biometric driver is corrupted: Probably the most typical cause for this issue is when the latest Windows 11 build installation got terminated by rewriting certain files that belong to the biometric driver being used by Dec 20, 2024 · I am setting up a new elitebook. Is there anything else I can confirm for you? Thanks! May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. ' as mentioned earlier, it has been like this for over a year Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. Jul 22, 2023 · When you reinstalled the fingerprint reader driver, did you download and install it from the manufacturer's website? If not, If you need help finding the driver, please hold down Windows + R keys, type in msinfo32. The same thing happened, so I am still unable to access outlook or my saved chrome passwords, it's just asking for my Microsoft password instead. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. Dec 18, 2023 · Learn how to troubleshoot Windows Hello Face, a facial recognition feature for signing in to Windows 10 / 11. Close. new user. Press Windows key + R, to open Run dialog box. 0x80090036: User canceled an interactive dialog. 8 for Windows 11 for x64 (#KB5009469). Type Jul 19, 2024 · Learn six methods to troubleshoot the biometrics service and sensor on your Windows PC. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. Jul 18, 2024 · After some time I logged into this microsoft account itself and tried to setup a PIN, that did not work so I tried setting up a fingerprint but it still does not work. Mar 31, 2023 · Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. This was the one thing I had set (from another blog) and it had prevented windows hello from working, windows hello wouldn't even start. Everything about it used to work perfectly until a few days ago. Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. My device is was working fine. See fixes for Face Recognition: Windows Hello Facial Recognition Not Working - HP Support Community - 7036715. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. Means it will not respond after that and will not ask for further options of setting up. I'm running an Nov 11, 2021 · Can you try to sign out of your Microsoft Account from Windows and try to check if you can set up a PIN. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. . Under Ways to sign in, you have three choices to sign in with Windows Hello: Select Facial recognition (Windows Hello) to set up facial recognition sign-in with your PC's infrared camera or an external infrared camera. If you are unable to set up the fingerprint reader, try the following steps. Nov 6, 2019 · Creators Update might have modified some of the crucial settings of Group Policy. Feb 4, 2025 · If your device has an IR Camera, probably the camera drivers may be outdated or corrupted from working properly with Windows Hello. Press Win + R to open the Run dialog box. Confirm your current password or PIN. I checked my registry: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\ AllowDomainPINLogon = 1. Activate biometric service: Again, press Windows + R, type services. reset security in uefi . Go to. Same as step 1. ; Once you complete the steps, the system will default to the Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. Dec 5, 2016 · If the previous steps failed to work. - Under PIN, Click Remove and setup again. Perform a Windows Reset. Windows 11 Home here. It just keeps saying "Something went wrong. Also web-sign-in does not work, since the pop-up windows did not appear. Camera and IR seems to be working (at least the red IR light flashes up). Jun 1, 2020 · Device Manager window will be opened. I disconnected my school account on the "access work or school page" and then restarted my computer. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. Here’s a step-by-step guide to help you troubleshoot the issue: 1. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. Run Windows Hello troubleshooter May 11, 2020 · I recently brought a fingerprint scanner and wanted to use it on my desktop, but when i tried to setup security key in sign-in options, it just keeps loading and shows the message "insert your security key into the usb port" until a certain time and it just disappear without letting me set up windows hello, i even tried reinserting the device Feb 3, 2023 · Hello, One of the user has changed the password. This is really frustrating. 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11. inf file. Jan 10, 2023 · Update Windows. Please refer to the following steps . Click on Accept in the license terms dialog. Free Movie Streaming. For facial recognition, a specific camera device (IR camera) is required in order to support facial recognition. Reset Windows Biometrics Component. tried all that. Jul 23, 2024 · Its seems my windows is having issues to start the camera at boot and does not seem to be a hardware issue with the camera. Close Windows Hello, and then try going through the setup again. 8. In the previous version. Copy and paste the . Feb 13, 2024 · Since I did not want to change my pin I opted to reset the yubikey. Windows hello still not working but the camera opens fine with other programs. These are you system Specs Aug 7, 2024 · Open Windows Explorer and navigate to C:\Windows\System32\WinBioDatabase. He is able to login using Password and PIN. 6. 2261. Now Windows Hello facial recognition just refuses to work. Fix 3. Click on Windows icon at the bottom-right corner, on top of Start Menu click on your account icon and select Change account settings. But now its not working so I have to type in my pin now to log in. 2. In Device Manager window, expand “Cameras” to see the available camera devices. com) Other method is that we can also create a New User Account, and from there set up PIN on this user. 1. Below message appears when using Finger to login. Method 3: Using Registry settings if you have Windows 10 Home installed. Please Help. under “Windows Hello Facial Recognition” and reset the facial recognition. Completed the following steps: Attempted to reconfigure existing setup, could not proceed past the "Make sure your face is centered in the frame" Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . Situation 2 - Trying to add Face recognition: Settings - Accounts - Facial recognition (Windows Hello) - Setup. Steps Followed: 1. Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. The latest Windows 11 build has enhanced the level of system security settings by default, which can block initial access from biometric devices. Press the Win + X keys and choose Device Manager. Restart the biometric service. Select Windows Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. I have uploaded the freeze tab in this question. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Tip : All of the methods in this article can be performed by anybody, as our guides are easy to follow and don’t require any previous Windows 10 experience. The system should automatically detect and reinstall the drivers. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. Apr 7, 2022 · My name is Carlo, I am also using Windows 10 pc and community member like you. May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Emojis Explained. Option 2. Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. Reinstall the biometrics driver. Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Then share a screenshot of the System Information window. Feb 16, 2025 · I completed all the steps you recommended successfully. Type services. ms/PINErrors site actually lists this error, to be honest I didn’t check it until after I had resolved the problem. After restarting my computer, the windows hello option was still "temporarily unavailable" thus, your solution did not resolve my issue. No frame to see. To do so, follow the steps below: Step 1. That is when this problem occurred. 3) Check the Windows Biometrics service: Press Windows Logo Key + R to open the Run dialog box, type services. Click on Windows Hello PIN and then "I forgot my PIN". You should not have to do them all before one works, but please do them in order and don't skip Jul 6, 2024 · Using your Windows 11/10 laptop or tablet’s built-in webcam, Windows Hello uses facial recognition to get you in and working in under two seconds. Nov 4, 2019 · Hi Prateek. We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). Feb 24, 2025 · I recently re-installed my Windows 11 PC. You can try again, or skip this step and set up a new PIN later. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Welcome to Microsoft Community! Thank you for your description of the issue. "We couldn't find a camera compatible with Windows Hello Face. If the Windows Hello setup can not work properly on a self-installed Windows 11 system, follow the steps below to disable the core isolation settings to solve the problem. Jan 16, 2025 · Hello is working ok as I use the PIN with google. Windows Hello facial recognition used to work fine. If you are on Windows 10 Home edition, you can change the registry settings to enable PIN sign-in option for all users. I hope I can help you on your concern. What Causes Windows Hello not to Work on Windows 10? Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens. Repeat the removal with all Windows Hello related drivers and then reboot your PC. Learn how to fix common issues with facial recognition or fingerprint recognition on your Surface device. It will freeze on that screen and will not do anything else. Sep 16, 2023 · Users discuss problems with installing or using Windows Hello feature on Windows 11. Aug 14, 2023 · Windows 11. Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Since then Windows Hello facial recognition does not work' Mar 13, 2024 · Troubleshoot Hardware: Use the Windows built-in troubleshooter for hardware. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. As stated, it was working fine before I reinstalled. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Thanks. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Aug 27, 2024 · Thanks. Printer Support; Computer Support; Poly Collaboration Devices Jan 11, 2022 · Then, I've re-install Windows 11 23H2 on the current Windows (not a fresh install because of the softwares installed)… Start menu and other settings parts were fixed… But, this PIN problem is still not working! I tried all the fix suggestions here (and other sites) on regedit, gpedit, NGC folder, Microsoft account settings etc… Jan 17, 2022 · It sounds like you are currently having problems with PIN of Windows Hello. " I've tried setting a new pin for a month now and I've tried Deleting the NGC folder but it still doesn't work. ChatGPT. " I have already tried troubleshooting Windows Update and Hardware and Devices. Cannot set up the fingerprint reader. msc' to open the services. 5. Restart your PC. I followed all of the instructions in the troubleshooter and still nothing. iPhone Help. and run the troubleshooter for Windows Hello or Biometric devices. Jun 14, 2018 · IT is not responding properly. Update or reinstall the driver, re-register your fingerprints, restart the service, reset the database, edit the registry, or run the hardware troubleshooter. This just started happening after the most recent Microsoft update. Note: To use face recognition, If Windows Hello will not work after performing all other steps, please Apr 8, 2023 · Despite this, I downloaded the file anyway but am not sure what you mean by 'Using the device manager, install using GoodixMocUsb. But still has the same issue. Check if the user has permission to perform the operation . To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Delete the . - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. msc and press Jan 10, 2025 · My Windows Hello stopped working as well. QuestionFan513 ***Original title: Windows Hello Black and White***. Select Windows Components and open Biometrics. Method 2. User is asked to try again. 5 and 4. Aug 30, 2018 · Hi Mark. See possible solutions, screenshots, and links to official sources. Log in is working with the fingerprint I have set up put I want to use another finger. Ensure all pending updates are installed. I am curious as to how I can enable it. Here's the steps you can try. Try removing existing face recognition configuration and then set it up again. In Windows, search for and open Sign-in options. Aug 4, 2024 · Hi all, Windows Hello Facial Recognition stopped working on my laptop about 2 weeks ago. in MEM have have Config Profile that: Aug 30, 2017 · The issue you're experiencing with setting up Windows Hello PIN might be due to a variety of reasons, and that is what we are going to find out. Check your device's specifications in the user guide. If it is set up, choose "Remove this sign-in option". Way 2: Set Up Trusted Platform Module. Windows Hello will scan your Face and ask you to either move closer or further back to improve the recognition. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. There are no options to recognize face or it doesn't proceed to next screen. after doing "Set up" ->"Get Started" . Select Windows Hello PIN. Press Windows + R to open the Run dialog box. You can use Windows Hello to sign in to your device from the lock screen and sign in to your account on the web. I checked googled and tried all kinds of solutions but I wasn't able to. Feb 19, 2023 · Check that Windows Hello is set up correctly. About all I can think of now is fresh windows install from scratch. Follow the on-screen instructions to position your face in front of the camera until it captures your facial features. When tryied to reset the yubikey though and then it said take the yubico key out and reinserted the security key a circle with an x came up saying that the yubikey could not be reset. exe and hit enter. 7-Wait for the setup program to check for the available free Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. When the facial recognition feature is not working properly, especially when no frame appears after the prompt “Ensure your face is centered in the frame”, it could be due to a number of reasons. msc, and hit Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Please make sure your fingers are clean and dry, then lift and rest only one finger on the sensor. This failed again. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. Dec 1, 2023 · Windows Hello Setup: Try to set up Windows Hello in a freshly rebooted state, without any other applications running. I too had exactly the same problem with both windows hello and outlook. If you can't proceed to next method. I removed my face data from Windows Hello and tried to set it up again. Before I re-installed Windows, Hello (face) was working fine. This will save you from downloading a new build (if available). Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Aug 15, 2016 · Make sure "Computer conf/policies/Admin temp/Windows comp/Windows Hello for Business/Use Windows Hello for Business" is set to NOT CONFIGURED. By Shan How to set up Windows Hello face login? Set up Video. If you are experiencing the reported problem on computers that have been set up for an organization (e. Select [Get started] ⑤. C:\Windows\System32\WinBioDatabase Renaming the NGC folder using the command prompt should remove all PIN settings and fix the problem. Hence, apply the following steps to resolve it quickly on your PC. I have done that. Opened Sign-in option screen. This will start the Windows Hello setup wizard, click Get Started to begin. Check for Windows updates. Click the small chevron (it looks up an up arrow) in the Sign-in options window, and then click "Set Up. This is the problem. 0x801C000E: Registration quota reached. Modify Group Policy Settings - skip this step if you are not running Windows 10 Pro/Enterprise only Creators Update might have modified some of the crucial settings of Group Policy. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. Trying to set up the face recognition (Windows Hello)- the set up page opens up, but I only see a message that "Make sure your face is centered in the frame" There is only 'Cancel' option in the screen. Run Windows Hello troubleshooter Repeat the removal with all Windows Hello related drivers and then reboot your PC. Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. Type 'services. You may need to set up facial recognition again if it's not working correctly. Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. Seems like they are locked out in this case. Follow the step-by-step solutions, such as using registry editor, local group policy editor, installing HelloFace again, restarting biometric service, checking trusted platform module, and running SFC scan and DISM tool. Create a local user or administrator account in Windows (microsoft. NET Framework 3. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. See fixes here for Windows Hello: Sep 18, 2016 · That's interesting. com) Sincerely, Carlo O. Something may have caused it to be turned off or otherwise fail. 0. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". It asks "Make sure your face is centered in the frame" 5. Click Next. My webcam works. Jan 22, 2018 · I am trying to setup face recognition in my laptop but it doesn't work at all. b. It asks me to touch the fingerprint sensor. Restart your PC and try to add a Windows Hello PIN again. Clicked Face Recognition Setup. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. a. 4. Select Remove driver software and wait for the removal to be finished. inf file'. lenovo has already replaced the hardware last week but when I try to redo the fingerprint setup , after clicking setup and when I placed my finger to setup, there is no response. Sep 29, 2023 · Is Windows 10 not letting you in, even if you enter the right PIN? Here's how to fix it. Reset the Hello Facial Recognition Settings. uninstall bio device. reinstall windows hello. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. They are usually easy to perform so make sure you follow the solutions below in order to use the feature properly once again. I have tried:-uninstall ir camera driver. Jan 30, 2020 · This could be intentional since the built-in Administrator is not meant to be used as an operating account, only for emergencies to be unhidden to perform rescue or test operations. Delete the old database: Still in Windows Explorer, go back to C:\Windows\System32\WinBioDatabase. Type Mar 19, 2019 · 2. How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update. The machine supports fingerprint reading via Windows Hello and I use it for login and to authenticate in various applications (e. Navigate to the path below. If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. Fix 1: Disconnect Work or School Account. dat” files from the folder in step 2. Dec 11, 2021 · Right-click on Windows key and select Device Manager. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. It did not work to reset the yubikey because the yubikey is setup by yubico not to be reset. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Jun 18, 2018 · When I attempted to remove and recreate Windows Hello sign-on, it first told me that it could not turn on the camera. You can try to Remove and Add your PIN. Hey, So I'm using a Surface Laptop 2 for the past 3 years, and in these 3 years, I've tried multiple times to setup Windows Hello. Here are the steps: Click on Sign-in options and login to Windows with your Microsoft account or local account Password. Everytime I try Jul 7, 2023 · Once it’s done, restart your computer and check if Windows Hello not working issue has been resolved. Mar 10, 2023 · Windows Hello not working on Windows 10. On the Accounts window, select Windows Hello Fingerprint, and Nov 3, 2019 · Hi Anant. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Dec 4, 2024 · This has been asked about 1,000 times. Update System Drivers. 0x801C0003: User isn't authorized to enroll. Type msinfo in the search bar on the taskbar and click enter. Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Pls help. Apparently, Windows Hello is not enabled by default for domain accounts. Select PIN (Windows Hello) to set Jul 11, 2023 · Restart your computer and check if the Windows Hello stopped working in Windows 11 problem is fixed. Click Get Started at the bottom of the prompt. Oct 6, 2024 · In your description, you are unable to set up Windows Hello. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. 5-Select "Not right now". Set up Windows Hello PIN, click “ Pin” and click “Set up". I removed a driver under "biometrics" in device manager as instructed on one of the answers. Option 2: Let's try to go to the device manager and make sure the camera and fingerprint reader are working and enabled. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you. - Restart your computer. Find out how to update, improve, or reset your sign-in options and get help from the Surface app. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. Restart Windows Biometric service. Pres Windows key, type gpedit, and press Enter. still not working. msc and click on OK. I've already had a facial recognition setup. Enable "Turn on convenience PIN sign-in" using Group Policy. Open the Services pane and stop the Biometrics service. Should I check the Group Policy on my Domain I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. Go to Settings > Accounts > Sign-in Options. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. Delete the old database. Install updates manually. If the above 2 methods fail to resolve Windows Hello not working on Windows 11, you can try resetting the facial recognition settings. Follow the instructions to reset your PIN. Biometrics Devices (Windows Hello) Setup. 1 for Windows 11, version 23H2 for x64 (KB5042099) Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. dat file into a newly created folder as a backup. Click on the Get started button and confirm your account password when prompted. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Feb 13, 2024 · I’m sorry to hear you’re having trouble setting up Windows Hello PIN. Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. Turn off Fast Startup. Apr 30, 2024 · To fix this, delete the folder and set up the PIN again. Under Ways to sign in, you'll see three choices to sign in with Windows Hello: Select Facial Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. Now, I am trying to setup the Hello PIN first time and getting the following error: "we weren't able Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. 3. Therefore, you will need to transition from a All 3 Policies under Computer Configuration\Administrative Templates\Windows Components\Windows Hello for Business\ must be in the state "Not configured". After your computer restarts, check if Windows Hello is working. I touch the sensor. Select Fingerprint recognition (Windows Hello) to set up sign-in with a fingerprint reader. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. It also works with more than a dozen apps like Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. " It also says "Windows Hello is preventing some options from being shown. There are other times which it will not work properly, as a reminder that it is not for daily use. To start, I would recommend taking a look at our community forum: Apr 10, 2018 · A corrupted biometric record can also cause Windows Hello to malfunction. Under “Biometric Devices” check if there are any problems with the fingerprint reader. Sep 16, 2023 · 4-In the Install Windows 11 dialog, click on Change how Setup downloads updates. I get two messages: 1. Again, you need to be signed in as administrator to perform this operation. WHat a pain the a*** to spend 2 days trying to open outlook. Oct 15, 2019 · Hi, I have just bought second hand Lenovo T470s Laptop, which reset to factory setting (I believe). However, I sign into Windows using a domain account, not a local or Microsoft account. -Press Windows key + X -Go to Device Manager -Expand the Biometric driver or Human Interface Device -Look for Fingerprint driver that was installed -Right click and Update Click on Facial recognition (Windows Hello) and then click the Set up button. The camera works perfectly on my other PC (similiar setup, windows 11, all updates up to date as well). As an engineer I first define the problem and what the issue is and then I fix it. Aug 17, 2022 · I've tried setting up a new pin but then it says "Something Went Wrong We weren't able to set up your PIN. Run the System File Checker Utility scan. Open File Explorer by pressing the Windows key + E. Enable Biometrics in Group Policy Editor. Settings > Update & Security > Troubleshoot > Additional troubleshooters. But as long as it's not configured it should be ok. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. g. If you already have a PIN or password setup, proceed to enter it. As soon as I go to setup, it asks me to Click to set up your PIN again. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. I've tried to reset it up but all it Nov 21, 2022 · 6. Post a screenshot of the resulting dialog box. I can't seem to add Windows hello to the camera's privacy settings. Please help to solve the issue Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. I finally got around to troubleshooting it today. We are deploying Windows Hello 3. try again later. When I put the computer to sleep I must sign in with my microsoft account and password, the create a PIN window shows, I do not remember creating any PIN, neither does any that I Jan 31, 2025 · Option 1. Modify Windows Hello Group Policy settings. dat file. 22621 Build 22621)HAL 10. Thanks! Jan 2, 2025 · After restarting the computer, get the user to logon to Windows, where they should be prompted to complete Windows Hello for Business setup More info I was actually surprised that Microsoft’s own https://aka. Click the OK button. Mar 19, 2019 · Right-click on Windows key and select Device Manager. Try again later. myki). Windows Hello works as Change the Windows Hello for Business policy to not require a TPM. Sep 7, 2023 · After this new install, and after ensuring NGC folder was cleared, I attempted to set up a new pin again. 6-Setup will check your PC and show a license agreement. The option to add a finger or remove the fingerprint are greyed out and not clickable. “WIN + x” to select Device Manager. Select Start > Settings > Windows Update. Before you can access Windows Hello on your Windows 10 computer, you need to set up Trusted Platform Module (TPM) that is designed to provide hardware-based, security-related functions. Reset your PIN: Go to Settings > Accounts > Sign-in options. Well that is gone now and still no facial recognition. Exit the Group policy editor and reboot the computer. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Sep 1, 2022 · After selecting your setup method, click on the Set up button. The pin works but not facial or fingerprint recognition. Look for Windows Biometric Service, double click on it and click on Stop. Apr 24, 2020 · Similarly disable the other Windows Hello options if any. In the Windows Hello PIN section, remove your existing PIN. " Jul 12, 2024 · (Image credit: Mauro Huculak) Click the Remove button again to confirm. For us to provide better assistance, we would need you answer the following questions: What is the make and model of the device where you are trying to set up the Windows Hello PIN? Sep 23, 2021 · If the Windows Hello update is not done then you need to access Windows Update and then install each Windows Update. Facebook Help. Windows Hello supports PIN, facial and fingerprint recognition. If that doesnt work I will conclude the ir camera has a hardware problem -and there doent seem to be any way of Jul 23, 2021 · Device Manager Windows Hello (Image credit: Windows Central) Choose "Uninstall device" Reboot the PC; What this trick is doing is removing the old driver and forcing it to reinstall when Windows Dec 23, 2016 · I've had my Alienwere 17 Laptop for a week now. A “Windows Hello setup” prompt should appear. Follow the on-screen instructions to set up Windows Hello. Avoiding Scams. Aug 11, 2023 · Press Setup - Create a PIN - Next . After resetting, try setting up Windows Hello again. Sorry for the inconvenience. Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. Again i must emphasize that once i can login to windows, there are no issues with the camera. Go to Settings > Accounts > Sign-in options and check that Windows Hello is enabled. Alternatively, you can navigate to Settings > Accounts > Sign-in Options. It worked great until about 2 weeks ago. Please follow the on-screen prompts to repeatedly lift and rest your finger on the sensor. Welcome to Windows hello - Get started. See fixes here for Windows Hello: Support Menu. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. Let us work together to sort this out. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Mar 4, 2022 · On the other hand on my Windows 10 Home desktop the integration with Windows Hello seems not to be working. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Run Hardware & Devices troubleshooter. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. When I enable the “Unlock with Windows Hello” setting, the usual Hello popup appea Jun 15, 2022 · Click the Setup button. Reconfigure Windows Hello. Click on Computer Configuration and open Administrative Templates. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Jul 19, 2024 · Hello, Atharia R. Microsoft This fixed the camera app but not Windows Hello. 9 Ways to Fix Windows Hello Fingerprint Recognition Mar 20, 2025 · Repeat steps 1 through 4 to set up the fingerprint reader again. " Apr 17, 2023 · After Intune Support punted me to Windows Support (and told me to open a ticket with my personal account) and now Windows Support is saying “since it’s business, MS can’t check this - have you asked your admin?” (I AM the admin…) and not getting any traction through other forums, I’m hoping that someone here has seen this or knows where I could look. Right-click on “Integrated Webcam” and click on “Disable device“. Jan 9, 2019 · I am running Windows 10 Pro Insider Preview, and this time this problem just appeared when I wanted to reset my PC-I reset my PC for no reason, set it up and set up Windows Hello. In Windows, search for and open Sign-in options; If the Setup button is available under Windows Hello Fingerprint, click Set up, and then follow the on-screen Nov 3, 2023 · Select [Windows Hello Fingerprint] ③, then click [Set up] ④. Windows Hello is a more personal way to sign in, using your face, fingerprint, or a PIN. Everytime after an update. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. I tried all over again and just avoided setting up windows hello at all. Go to Start > Settings > Accounts > Sign-in options 2. Nov 6, 2019 · windows hello setup not working since mid last year, windows hello will not set up, it says 'this option is currently unavailable - click to learn more' when clicked, it says 'something went wrong. hence, delete the NGC folder and set up your Windows Hello PIN again to fix it. But not with FingerPrint. Reset fingerprint & facial recognition options. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. 1-Click on Start, search for "Command Prompt" 2-Right-click on that and select "Run as Administrator" 3-Run this command to take ownership of the folder: icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. Once your face is recorded, click the Close button to complete the setup. Once done, open Device Manager, click Action -> Scan for hardware changes. You can do this by going to Oct 8, 2020 · Hello Dan, My Name is Chander and I am Independent Advisor and a fellow Windows 10 user like you. My face is scanned, i get a blue loading square, and dots on my things Find solutions, download drivers, and get support for your HP products. If it is not set up, choose Setup and complete set up. When trying to install a different driver I could not expand the Goodix folder and therefore could not locate the GoodixMocUsb. Mar 2, 2022 · How to Set Up Windows Hello with a Webcam To set up facial recognition on Windows 11, click Start, type "sign in options" in the search bar, then hit Enter. What can I do to solve this? Aug 12, 2023 · Just got a Surface 4 laptop (Windows 11 Pro). ( no crash though). " I've tried all the so-called "fixes" posted online: Uninstall/reinstall webcam, SFC, DISM, edit registry, delete certain folders, reset TPM, etc. To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Now whenever I try to set it up, it says "Sorry something went wrong. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. I am on 24H2 with latest updates. Delete all “. Sign out of Windows (microsoft. Windows Hello Setup screen opened. My techy guy resolved outlook by setting up a new profile. Look into the camera to create a facial recognition profile of your face. You should not have to do them all before one works, but please do them in order and don't skip any unless they clearly don't apply to your system: 1) Try the latest working fixes here for Windows Hello Face Recognition not working: Jan 4, 2025 · 5. We can set up a new record after deleting the existing files. Jan 2, 2025 · 2) Reset Windows Hello settings: Open Settings, select Accounts > Sign-in Options, and under Windows Hello Facial Recognition, select Delete. pmuy vzey jlvwr yfhl ucrhc mjh huoxrebx qizpe npm zuuwh ndwbl ttgc hsnj fgksbjr qbyrr