Windows hello fingerprint something went wrong try again later " Finger print scanner is not recognized by Window Hello, option is grayed out ,returns " Sorry, something went wrong try again later" Feb 20, 2022 · Dear madam, dear sir, I have a problem setting up the fingerprint. " Aug 23, 2022 · To anyone who will answer, Hello, I can't use my fingerprint scanner because every time I click Sign-in Options then Windows Hello Face, it always says "Something went wrong. Try again later' for all sign in options. hey i personally like this feature of windows having fingerprint scanner like phone but my scanner when i start set up finger print then i touch the scanner so it says sorry something went wrong i have uploaded screenshot u can also check and i also have read all fourms about that but it doesn't help so pls help me you can see the image of Nov 23, 2023 · On this location, there will GUID. Find the one with date you recognized you register the fingerprint. In Settings, each of those services says "This option is currently unavailable", and Facial recognition and Fingerprint recognition both say "Something went wrong. I tried updating all the drivers but nothing works out. This PC has no group policy, it's my personal computer so I don't know what went wrong, but I would like to have my PIN back. Please try again later". After that update, my fingerprint is no longer recognized Something went wrong try again later using windows services 03:11 Method 4 to fix Windows hello fingerprint-This option is currently unavailable. Mar 24, 2019 · Hi Shahid. I went into the settings it says that this option is currently unavailable and that "something went wrong, try again later. " both appeared in Fingerprint recognition, Facial recognition and PIN. Learn more?* htt Jul 19, 2024 · Once you restart the biometric service, you must register your fingerprint again in the Settings app. What . Try again later" message but there a Jun 21, 2021 · As stated all working fine, I used it to unlock under the "Windows Hello Fingerprint" system but after a reboot it seems to have stopped, the Windows Hello system is now telling me "The option is currently unavailable. Aug 17, 2019 · I just bought a Specter x360 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later" Below, it says "Windows Hello is preventing some options from being shown" I've troubleshooted my device, and I have the latest Windows update. Sep 12, 2023 · Issue: When signing in with Windows Hello PIN, Fingerprint or Face Camera triggers the message "sorry, something went wrong please Apr 9, 2020 · This is a personal computer, it does not belong to any organization. I have done all of the recommendation, uninstalled and reinstalled the drivers. " I've been unable to find a solution to this problem, most resources say to delete the contents of the NGC folder, however there is nothing in the folder to delete, even when "show hidden items" is selected. I… Jun 22, 2024 · Under sign in options for the PIN it says "This option is currently unavailable - click to learn more; Something went wrong. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft #windowshellofingerprint #windows10 #thisoptioniscurrentrlyunavailable #somethingwentwrongwindowshellofingerprintThis tutorial is to fix error while setting Apr 16, 2024 · Try again later". This is a tedious process and I would have rather kept Windows Hello but whenever I go to sign-in options it says "Something went wrong. Oct 6, 2024 · Windows Hello Settings shows 'Something went wrong. If it fails, repeat the entire procedure again with rebooting. 2] Run Windows Hello Troubleshooter. And when I click on it, it shows "Something went wrong. The last resolution would be to reset the WinBio database. " I am an administrator on the computer and it has a supported fingerprint reader. check for updates for the fingerprint scanner. If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Open an elevated Command Prompt. Oct 18, 2024 · Hello CO10, Welcome to the Microsoft Community. Jul 9, 2022 · Fix "Close Windows Hello And Then Try Going Through The Setup Again" Fingerprint Scanner Error. The link below is a good reference on everything that needs to be done to set your domain and forest up for Windows Hello for Business: learn Mar 25, 2020 · After a Windows update, all of a sudden the Windows Hello Face, Fingerprint, and PIN options - 7519719. Method 2. " I had been using Aug 16, 2022 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working. ; Once the files and folders are deleted from the NGC folder, go back to step 1 to add a new PIN. Feb 27, 2024 · I want to set up windows hello again after it stopped working but it gives me the error, "Facial Reconition (Windows Hello) This option is currently unavailable Something went wrong. ". I'm Using HP Pro Book. Inside the Windows Update window -> click the Check for updates button. Try again later" after i opened up the details for facial recognition, fingerprint recognition and PIN. Jan 11, 2022 · Good day TRodriguezz! I am glad to be able to provide assistance to you today. Go to Windows Settings -> Accounts -> Access Work or School. ไม่มีความผิดพลาดอื่นๆนอกจากที่แจ้งค่ะ มีเพียงแค่ ข้อความ “ Something went wrong. I recently factory rest my PC. Try creating the PIN again or check for system updates. It also said "Something went wrong. Aug 21, 2023 · Hello! I just bought my pc elitebook that has windows 11 and i have a problem. Here's a fix to help you out of this issue Jul 24, 2024 · Something went wrong We weren’t able to set up your PIN. Fix Windows Hello PIN problems on Windows 10. Reset Windows biometric database. " In the windows hello fingerprint. Mar 27, 2024 · #Fingureprint #security Jul 29, 2017 · When a user registers the Office apps using their own O365 license, it connects Windows to their work account. But every time I click on these options (Add recovery Number, Change password, Security, Devices). Try again later'. Fingerprint and PIN are no longer greyed out. Jan 11, 2022 · Something went wrong. Try again later" I have looked for an update, uninstalled and resinstalled, nothing has worked. Windows is garbage that’s the actual cause, outsource cheap IT developers who tell you to run file check and script kiddies who have no idea what they are doing, the solution is to buy a Mac and get on with living, the only use for windows is as a barebones gaming rig with absolutely no personal information left in it. Try again later when trying to Add / modify PIN. " Jul 6, 2024 · You may note down your laptop name and model number and search on the manufacturer’s site to see if it supports Windows Hello. If you can't proceed to next method. Since the most recent Windows 10 update Hello Fingerprint is not available. Steps to Fix Windows Hello Fingerprint Error This option is currently Unavailable Something Went Wrong Try Again Later on Windows 10Step 1) Check Fingerprint Jun 28, 2024 · Close Windows Hello and try going through the steps again. I suggest that you try to delete the folder where the PIN information is stored and then try again. 4. It states, 'This option currently unavailable' and along with 'Something went wrong. Delete downloaded Windows Update files. Under Windows Hello section, click Add button May 15, 2024 · So far, nothing I have tried has made any difference. I tried following the solutions from Microsoft Office Support: 1. After clicking the Add PIN button nothing happens. Step 2. Each of the above was working fine at first, but now it appears not to be working with windows hello - it says "Something went wrong. Fix 3. I'm sorry to hear that you're having this trouble. I removed my PIN and now Add is greyed out. All i get its the message that "Something went wrong, try again later" I tried to remove the PC form MDM (intune). Disconnect that. 9. If not, just delete all DAT files. I go into settings and accounts and I have the option to use Windows Hello I run the setup and Feb 25, 2022 · I've had an issue with Windows Hello for months, there is no person-to-person realtime support which for a multimillion dollar corporation is quite frankly ridiculous. So, let’s dive in and explore what you should do when Windows Hello fingerprint login isn’t working. Fix 5: Edit the Registry. When I go to the Settings to set up the fingerprint I get this message: ,, Something went wrong. Before doing the reset my fingerprint scanner was working all good for signin but now it is'nt. Corrupted Windows Store components are one of the possible reasons why this Feb 7, 2023 · Ive tried to change my account password but it literally just loads and then immediately it hits me with "Can't change password, "Something went wrong, try again later". Feb 26, 2022 · The problem I am facing since the time I bought it from HP World is whenever I try to change the password or try to insert a new fingerprint through the sign-in options in settings. PIN option is unavailable (Windows Hello PIN option missing). Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. If the above 2 methods fail to resolve Windows Hello not working on Windows 11, you can try resetting the facial recognition settings. Once the above steps are done, fire up Settings => Accounts => Sign -in options => and go through the registration procedure again to re-register the biometric. It recognizes the hardware, it just says Something went wrong Oct 11, 2024 · Hi Rohit, Welcome to Microsoft Community. I always get a pop up from the Windows Hello Option that 'something went wrong, try again later' and doesn't allow me to make any kind of changes. Something went wrong. Sep 6, 2022 · To delete the NGC folder on Windows 11/10, use these steps:-Step 1. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. Restart your PC and try to add a Windows Hello PIN again. Aug 18, 2019 · when I try to set up my windows hello fingerprint, the message shows "something went wrong. g. More fixes here. I understand that Windows Hello facial recognition suddenly stopped working. I went to my Windows account and added a new sign in option for Windows Hello. The issue states "This option is currently unavailable, click to learn more" When clicked to learn more, "something went wrong. Remove and Re-Register Your Fingerprint. Sep 24, 2020 · Since Windows 10 Update 1607 came out, Windows no longer accepts Windows Hello to work on the domain level due to security issues. May 4, 2023 · I recently got a Lenovo Legion 7i gen 7 with Windows 11 preloaded. However, I get several errors: "Fingerprint recognition (Windows Hello) This Option is currently unavailable" When I click on this message, it displays "Something went wrong. Refer to the ‘Fix 2’ section to register your fingerprint. Help please. Click Accounts and select Sign-In options. For more info on how to do this, go to Configure Windows Hello. Sometimes it helps to try again or you can skip for now and do this later. window 10 นะคะ May 29, 2020 · Hello, my Windows Hello Fingerprint and PIN have recently stopped working. Then click on "Sign-in Options". Don't touch the "Connected to whatever domain" setting. Here’s how to do it: 1. I already tried uninstalling in device manager and other methods taught in Youtube. Try again Later. We weren't able to setup your pin, You can try again or skip this step and setup a pin later). One reason for the “This option is currently unavailable” message could be problems with the Biometric driver Nov 19, 2023 · Something went wrong Please try again later. check power management settings, 4. Thank you for posting on HP Support Community. I am asked to input my pin which i do, and then I just get the message "Sorry something went wrong, couldnt turn on the camera, make sure its working properly" I have confirmed that the camera is working to take photos. " below that. Aug 8, 2021 · Check and remove if any fingerprints are left in Sign in option. Jun 28, 2024 · This is a personal computer, it does not belong to any organization. You can use the Get Help app Jul 29, 2019 · I cannot get Windows hello, fingerprint, or PIN logon authentication to function at all once the laptop is added to the domain. how to fix this issue? i've tried everything Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue: Right-click Start, then select Device Manager. ; Select all files and folders inside the NGC folder and hit Delete. This video will show you how to fix Windows Hello not working in Windows 11. Mar 20, 2024 · Now you can double-click on the NGC folder and it should open. Try again later". Mar 30, 2022 · Hello, I can't use my fingerprint scanner because every time I click Sign-in Options then Windows Hello Face, it always says "Something went wrong. Type services. Under Windows Hello section, click Remove button. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Aug 19, 2022 · Hello, I am having trouble setting up Windows Hello properly. The Sign-in options page says: "This option is currently unavailable - click to learn more" / "Something went wrong. Under the sign in options, Windows Hello Pin, I see a message that says Something went wrong. Below is a list of all the effective solutions you can try Dec 28, 2019 · Hello, my Windows Hello facial recognition has recently stopped recognizing me after I changed glasses. It has been working fine for a while with no issues, but just recently every May 25, 2022 · When I first bought the laptop, I was able to use Windows Hello (fingerprint scanner). If you're encountering issues while trying to set up facial recognition (Windows Hello) and fingerprint recognition on your Surface Pro 9, here are several troubleshooting steps you can follow to resolve the problem: Mar 13, 2022 · 2) Update your drivers from the PC maker's Support Downloads webpage for your exact model. I went to the settings to set up it again, and the windows showed me the following message: Each time I try to set up the fingerprint reader, I get the same above message. Before you begin. If you want to enable Windows Hello again, you need to enable user verification (biometrics) in Okta Verify. I tried removing Windows Hello, but it now wants me to sign into my microsoft email each and every time instead. * * Note: This issue usually occurs on domain computers. Click the suboption to uninstall device from this system. When I upgraded to a new laptop I thought it would change but i'm having the same problem. Made sure I had all the recent updates, yet Windows Hello Fingerprint still stats that this option is currently unavailable, something went wrong. Now it displays a "currently unavailable" and "Something went wrong. The key setting is the "Work or School Account" with the colorful windows logo by it. Oct 22, 2023 · I tried to set up another finger in sign-in options but I was blocked by "Something went wrong. When I try to add my fingerprint, it says that "Something went wrong. " sao mình thêm vần tay để kích hoạt windowns hello fingerprint thì xuất thiện something went wrong try again later thông thể thêm vẫn tay hay xóa Oct 2, 2020 · Now, head back to the Services manager again, right-click on Windows Biometric Service, and select Restart. I tried to set the local policy to set the PIN as a login option, because this its domain joined PC. try again later. Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. Threats include any threat of violence, or harm to another. Feb 15, 2024 · Hello,I have a Dell Inspiron 5570 service tag: 63PQ042. Can you go to Settings > Accounts > Access Work or School, is there an organization email listed here? If so, click on it, and then click disconnect. Jan 24, 2025 · Windows Hello has been repeatedly giving me problems when logging in to my laptop and using saved passwords for autofills. ; Select the first option from the top from the results. " Jul 8, 2020 · After a recent update, my fingerprint scanner does not work on my HP ENVY x360 running Windows 10. Just go to Settings > Accounts and click Add account. It would redirect me to a page that says, "Something went wrong, please try again later. Jan 23, 2021 · I have HP envy with a fingerprint reader. Try again later" Jul 11, 2023 · Restart your computer and check if the Windows Hello stopped working in Windows 11 problem is fixed. Something Went Wrong - Windows 11. When I click on them, in red writing, it says, "Something went wrong. Close Windows Hello, and then try going through the setup again," Even though the fingerprint drivers are updated and working perfectly fine, you should add a new local user in Windows. Start the service Windows BioMetric Service again. 2. All Windows Hello sign-in services - Facial recognition, Fingerprint recognition, and PIN - remain unavailable. But when i click fingerprint in settings it says: something went wrong, try again later. Then, type the following and hit the Enter key on the keyboard to take ownership of the protected NGC folder:- Aug 8, 2024 · If all the above ways fail to solve the “something went wrong Windows Hello” issue, you can create and switch to a new user account. Restart your device to see if that fixes the problem. I wanted to go on my account and change some privacy stuff. msc to open the Services. The Ngc folder is saved in the Windows folder and is where the PIN information is stored. Feb 3, 2022 · I understand that you are having Windows Hello PIN issues. Mar 16, 2025 · If the problem persists, try to remove the Windows Hello feature and then add it again. Go to Troubleshoot - Advanced Option - Startup Repair See if Windows startup can repair itself Jun 10, 2020 · Hi, I wanted to add figerprint on my laptop (HP Probook 450 G2) in windows 10. Feb 3, 2021 · @Ridbak. I have done so multiple times but the message is always the same. " I did notice that I can't locate any Windows Hello driver in my device manager, though unsure if that means anything Windows Hello Facial Recognition: "Something went wrong. This may solve the Windows Hello Fingerprint recognition suddenly not working issue in Windows 11. Apr 8, 2021 · This Tutorial Helps to Fix Windows Hello Fingerprint This option is Currently Unavailable Something Went Wrong Try Again#FixWindowsHellowFingerPrint#ThisOpt Sep 26, 2020 · Hello, I have many computer with fingerprint reader, and all computers works with fingerprint in a workgroup, but after I join my all computers to a domain, I cannot setup a fingerprint or a PIN and login with my fingerprint/PIN. Hello, I have a work Acer TravelMate | P laptop Model No: N16P7 When I try to use Windows Hello Fingerprint, I get the following error: "Something went wrong. Dec 19, 2018 · Method 2: Remove and Add Fingerprint Options. Windows Hello for Business must now be set up for domain access. check for updates for the fingerprint scanner, 3. When I click it, it also says "Something went wrong, try again later". Harassment is any behavior intended to disturb or upset a person or group of people. Step 2: Add Windows Hello. ก่อนหน้านี้ยังใช้อยู่ แต่อยู่ๆก็ใช้ไม่ได้ ทำยังไงถึงจะแก้ได้คะปล. Sep 8, 2023 · Close Windows Hello, and then try going through the setup again. There can be many reasons for the feature failing to work. I then redid all updates - some result. Close Windows Hello" error when registering fingerprint to use Windows Hello on Windows 10. Open Settings app, click Accounts, and then Sign in options. " Jan 10, 2025 · Windows Hello Something Went Wrong, Try Again Later [Fix] Windows Hello is a convenient feature offered by Microsoft that enhances security by allowing users to log into their Windows devices using biometric methods like fingerprints or facial recognition instead of traditional passwords. Please try again later. I'll be more than happy to help. I have tried everything I could find online, nothing works. " I tried so many recommended things that I found in this forum. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Apr 30, 2018 · I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. "Something went wrong. Here are steps for fixing Windows Hello: 1) First try the fixes here: Oct 4, 2023 · After you have fixed the Close Windows Hello, and then try going through the setup again error, learn some quick tips to improve Windows performance, and check our curated list of the best antivirus to boost security. " This thread is locked. In several cases Windows Update errors are due to the fact that the files required for the update are corrupted. 3. Make sure you configure Windows Hello on your device. I wanted to add the laptop a fingerprint sign-in, but when I go to choose the fingerprint recognition option it says "This option is not available" and "Something went wrong. When you try to access Windows apps, the first user verification attempt with Windows Hello fails or is unresponsive, but the second attempt works Hello, Yesterday I allowed the windows update to run (on my Huawei Mate Pro WRT-WX9), updating my Win10 Home (version 20H2) to 19042. Try again later" I have tried this with a "TEC TE-FPA3 Mini USB Fingerprint Reader". Nov 21, 2022 · 6. However, under the Windows Hello Pin, I could remove it, just unable to change or add. 1. Read detailed guide at https://www. Enable "Turn on convenience PIN sign-in" using Group Policy. Mar 31, 2023 · Reset the fingerprint sensor: You can try resetting the fingerprint sensor to its default settings. I have tried a system restore - same result. 1237. Jul 25, 2020 · My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. Oct 17, 2022 · Once restarted, try to set up the Windows Hello Fingerprint recognition again. Oct 20, 2021 · Windows Hello Fingerprint-This Option Is Currently Unavailable. Something went wrong try again later by deleting NGC folder One day I decided to purchase a Windows Hello Fingerprint Scanner from Amazon, and before the driver automatically installed on Windows 10, however just after 3-4 days, I've started to receive "This option in unavailable--click to learn more" and "Something went wrong. restart services), but still nothing. Close Windows Hello Error is due to your scanner device is of Jul 12, 2024 · I have tried to enable fingerprint recognition on my Win 11 Home PC. I have the same message for "Windows Hello Face" system. Oct 3, 2021 · I tried following the solutions from Microsoft Office Support (for reference, it was to 1. I tried to set it up again in settings but it says that "This option is currently unavailable", and then "Something went wrong. . While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Whenever I try to use it, the system shows me "Something went wrong on our end. It is hard to tell why this could be happening. When I clic on any of these options, it says "Something went wrong. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. Your first step is to remove your Windows Hello fingerprint and register it again. com/windows-hello-not-working-in-wi Nov 27, 2024 · Hello, this is Emily. If you are experiencing the reported problem on computers that have been set up for an organization (e. Idk how to fix it, ive looked on threads, videos, granted myself permission over the NGC folder, reset ACL, NOTHING is working. Go back to sign in options and re-enroll the finger. May 11, 2020 · Hi,I recently forgot my windows pin password and I wanted to reset it but it says (This option is currently unavailable) and when I press the button where it says Tap or click here to fix it,it gives Jul 2, 2015 · I have got a HP Elitebook 2560 with a fingerprint scanner (VFS471 Model) it is using a WBF driver. Bottom Line. How do I resolve this issue? Thank you for any solutions. Jun 2, 2019 · Hello . " Despite repeatedly following the suggested steps and consulting numerous YouTube tutorials, I haven't been able to resolve the problem. Furthermore, in Windows Security, I can set up my fingerprint, but I can't use it. Few months ago, the reader was working fine, but then it suddenly stopped. I already tried uninstalling in device manager and other methods taught in Youtube. " This is after multiple computer restarts, and upgrading my computer to windows 11. Something went wrong (code: 0x8009002d). window hello fingerprint, face, แล้วก็ pin ใช้ไม่ได้ซักอันเลย มันขึ้นว่า something went wrong, try again later. I set up my sign-in options when I first got my laptop (Windows 11), but now when I want to update the options, I am unable to. Try again later ” ซึ่งไม่สามารถกด set up windows hello fingerprint และไม่สามารถกด add Oct 7, 2024 · Windows Hello Fingerprint Setup Issue after initial swipe = "Sorry, something went wrong. Try again later” In my domain controller I create an GPO to allow, Windows Hello, Biometrics, Fingerprint and login with Jul 29, 2024 · After updating Windows 11, a lot of users are complaining that Windows Hello stopped working. It seems you are having some problems with PIN and fingerprint on your ASUS laptop. Tried everything, still refuses to work. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. It says "this option is currently unavailable" for face recognition, fingerprint recognition and PIN. It just says sorry, something went wrong. The same thing with Windows Hello fingerprint recognition and PIN. Try again later' - which is totally useless to troubleshoot. The situation is still the same. Sep 30, 2024 · I just bought a lenovo ideapad slim 3 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later" Below, it says "Windows Hello is preventing some options from being shown" I've troubleshooted my device, and I have the latest Windows update. #windowshellopin #windowshello #windowshellosomethingwentwrongunable to setup windows hello pin?? got the error "something went wrong try again later" in win Dec 17, 2024 · Are you struggling with the Windows Hello Fingerprint error that says, "Something went wrong"? Don’t worry; we’ve got you covered! In this video, I’ll show y Apr 27, 2021 · I am having the issue of the hello window, it's says "this option is currently unavailable", "something went wrong . How can I fix it? Hello everyone, I'm on a domain managed computer (Windows 10 Enterprise). But somehow, after few updates later, I can't use windows hello to sign in. disable and re-enable the fingerprint scanner. Didn't change anything even after restarting. At the beginning I wasn't able to make any progress with it, whenever I go on the user I only get this picture down below At the start the Apr 8, 2023 · When expanded, Windows Hello says 'Something went wrong. No difference. dat files. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. If Windows Hello doesn’t work, you may get the message “something went wrong. restart services Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. Disconnecting that allowed me to setup PIN and Fingerprint. msc' to add an account. Feb 24, 2025 · Try again later when trying to Add or modify the PIN. " The Windows Hello Face works, but it just doesn't recognise me. Try again later" I'm not sure what to do since I have been trying to fix it, but nothing seems to work. Jun 26, 2024 · Hello, recently. In settings says: “Something went wrong. " Can't get it to work at all. Please try again later" with yellow word with Windows Hello Pin and Window Hello Fingerprint. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Feb 1, 2023 · When i was trying to configure my sign-in options, i found out all the sign-in options for (windows hello) are displaying "This option is currently unavailable". To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. Go to Device manager and uninstall device. In Settings > System > Optional Features, remove the Windows Hello feature, then search for and add the "Windows Hello facial recognition" feature. WHFB had been setup before successfully but due to some support issues they needed to redo this WHFB wizard except when they tried to complete PIN setup, it errored out. I have the pin and the fingerprint but i just can't change it or add another fingerprint all the option turn out to be gray. Open the "Services" panel and stop the biometric service: Press Win + R to open the Run dialog box. I went into the settings to improve the recognition but the options to improve recognition or remove it are grayed out and it says that this option is currently unavailable and that "something went wrong, try again later. Jun 13, 2020 · I wanted to change my Pin in the account settings, but when I opened up, Windows Hello Face, Fingerprint and Pin already had the message "This option is unavailable- click to learn more". Could you please provide a solution or any alternative troubleshooting steps to help me set up the fingerprint unlock successfully? Oct 2, 2022 · I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. Aug 14, 2023 · Fortunately, there are several ways to fix this annoying issue. Dec 5, 2021 · On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt, etc. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. You can vote as helpful, but you cannot reply or subscribe to this thread. Here's how to Fix "Sorry, something went wrong. Then, follow the wizard to create a new account. May 22, 2020 · I know it uses something with the TPM chip but my Bitlocker works just fine so I don't think TPM is the problem unless I need to reset something because the WHfB info was in the old TPM chip which is no longer there. When I go to settings -> Accounts -> Sign-in options -> Change password I Feb 22, 2021 · My Asus laptop with Windows 10 that I have had for a couple years - the Windows Hello fingerprint suddenly stopped working and gives the 'unavailable' message and when clicked just says 'something went wrong. Apr 19, 2016 · Original Title: Account problems On my windows 10 laptop I have encountered a number of account problems in various ways. no difference Feb 5, 2025 · Hi, I can't sign in to my administrator account because i need a windows hello pin and when i try to create a PIN, it says: (Something went wrong. Please close Windows Hello and try again. 7. All of the options, Windows Hello Face, Windows Hello Fingerprint and Windows Hello Pin say "The option is currently unavailable - click to learn more". disable and re-enable the fingerprint scanner, 2. " Aug 5, 2024 · Click on the Cortana search button inside your taskbar -> type Updates. Try each option one at a time, then see of Windows will boot. ” Apr 30, 2020 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the version upgrade process, Windows Hello may fail to perform. Simply press Windows key + R and type 'lusrmgr. Jan 20, 2024 · I have searched for solutions and attempted uninstalling the fingerprint device and restarting my device but the login option continues not to work. kapilarya. Try again later. I've been stuck solving this for days. I have looked in sign-in options and under, manage how you sign in to your device. " Underneath there is an exclamation mark with "something went wrong. It worked perfectly when I bought the laptop. " I've tried searching Google for solutions, but I haven't come upon one that works as of yet. 0x800706d9 There are no more endpoints available from the endpoint mapper. The message I get from the "Sign-in Options" for each of those is "Something went wrong. If I click on Fingerprint, it shows "Something went wrong. I'm Greg, an installation specialist and 9 year Windows MVP here to help you. I know it uses something with the TPM chip but my Bitlocker works just fine so I don't think TPM is the problem unless I need to reset something because the WHfB info was in the old TPM chip which is no longer there. Here is my Windows Edition Details: Jul 16, 2019 · But when i removed the PIN login, now i cant set it up again. the windows hello fingerprint is not working. Mar 15, 2020 · For some reason, it says that Windows Hello Pin and Finger scan are not available on my device. Reset the Hello Facial Recognition Settings. If Aug 19, 2022 · “Something went wrong and your PIN isn’t available (status: 0xc000006d)” is another variation of Malware infection, system file corruption, and permission errors can disrupt the PIN login option in Windows. " Jan 2, 2025 · The issue occurred when the user was trying to setup Windows Hello for Business (again) on their Intune managed device. Aug 28, 2023 · I can't set up, remove or modify my Windows Hello sign-in option. Reboot your PC and check if the issue is resolved. May 9, 2024 · To fix Something went wrong, Try again later error during Windows Hello setup, roll back Fingerprint driver, and delete the files inside the NGC folder. It did work fine prior to joining the domain. " The same thing happens with facial recognition and pin options ass well. My Windows specs are: Edition: Windows 11 Home Aug 6, 2024 · Hi Roberta, My name is Estrella, and I'm an Independent Advisor. This has been going on for 3 months now, so trying "later" is definitely not working. The key setting is the “Work or School Account” with the colorful windows logo by it. when i follow the process 'set up' and i follow the process and when it asks me to 'Swipe my finger' but after i swipe it says "Close windows Hello, try going through the set up again'. " Also all the options to change my pin, add a fingerprint, etc are all greyed out. Then Reboot your PC. Clicking on the Add PIN option does nothing. Step 1: Remove Windows Hello. อยู่ๆ windows hello fingerprint ก็ขึ้นว่า something went wrong try again later ต้องแก้ไขยังไงคะ Apr 13, 2022 · 6. To do so, follow the steps below: Step 1. Jul 29, 2021 · however, every time I try to se it up I get a window that pops up and says" sorry Something went wrong" " Close Windows Hello, and then try going through the setup again. This has never been the case ever on my computer (Acer Spin, Windows 10), only the Windows Hello Face interface was ever unavailable. For reference, the power management tab is missing when I go to the sensor's properties, and I don't have the option to roll back the driver. Restart your Device and try setting up the new fringer print. - Tried. Dec 29, 2017 · Give these a try: 1. Contact your help desk if you need support. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. Unable to configure Windows Hello because of PIN-related issues. Here're some possible steps you can have a try: Windows Biometric Services. ftjiej fuvur lyvlxb frvqca gqtzcre chyvhuy dseo mvciaz ndorkt xrxlip dlqbg got dou cotwfn fwtt